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The Sports Federation & Olympic Committee of Hong Kong, China
Assistant Manager (Complaint Handling) [Ref.: AM(CH)]
Sports & Recreation | 2023-09-11 - 2023-09-22

The SPORTS FEDERATION & OLYMPIC COMMITTEE OF HONG KONG, CHINA, is responsible for the promotion of Olympism and sports in Hong Kong.  We are now looking for the right candidates to fill up the following posts in the Corporate Governance Team on contract basis, which is renewable subject to the prevailing conditions.

Assistant Manager (Complaint Handling) [Ref.: AM(CH)]

The AM(CH) will report to Deputy Manager (Corporate Governance) and be required to:

  • handle public complaints against Member Associations of SF&OC in a professional and efficient manner;
  • review investigation reports submitted by Member Associations and promptly report the findings to senior management;
  • reply to complainants with the results/findings of Member Associations in a timely and accurate manner;
  • investigate any complaints as directed by senior officers and make conclusion with recommendations after investigation;
  • assist senior officers to seek legal advice for cases involving contentious, serious and/or sensitive issues;
  • conduct analysis of complaint trends and nature to find out the root cause of complaints and make recommendations on how to minimize them;
  • regular review complaint handling procedures;
  • supervise subordinates under his/her command with regard to their conduct and work performance; and
  • perform any other duties as directed by senior officers.

 

Applicants should have:

  • a recognized university degree with management/administration or relevant disciplines preferred;
  • at least three years’ experience in administrative and liaison works; candidate with less working experience will be considered for lower position;
  • working experiences in sports related committee and knowledge in the Hong Kong sports development are of advantage;
  • good knowledge and working experience in common computer applications;
  • good command of both written and spoken English and Chinese; and
  • good communication and interpersonal skills.

Remuneration

Successful candidates will be appointed on contract basis with monthly basis salary plus gratuity equals to 5% of the total basic salary drawn during the period of contract upon satisfactory completion of the contract.  Fringe benefits include MPF, medical, paid leave and employee’s insurance.

 

Application

Interested parties should send the application letter and full resume with current and expected salaries to the Hon. Treasurer, Sports Federation & Olympic Committee of Hong Kong, China, 2/F, Olympic House, 1 Stadium Path, So Kon Po, Causeway Bay, Hong Kong on or before 22 September 2023Please mark respective [Ref.] on the letter for applying the respective post.  If you have already applied the post in the past, please do not apply again.

 

All applications will be treated in the strictest confidence.  Personal data provided will be used strictly in accordance with the Personal Data Policies.  Applicants who do not hear from us within 4 weeks after the closing date may assume their applications unsuccessful.  All information on unsuccessful candidates will be destroyed within 6 months.