Job Roles & Responsibilities

• Responsible for counter operations and customer services, including handling inquiries, student registration and enrolments, payments, and related administrative support to golf tuition students
• Coordinate with different departments in the arrangement of golf clinics and special programmes for serving group-based customers, from private to community and NGOs
• Preparing monthly reports for records and inspection
• Take part in the development of the new student enrolment system, from user requirement specification, and workflow configuration to user acceptance testing

Requirements

• Tertiary qualification in Sports and Recreation or related disciplines is preferred
• At least three years experience in administration and customer service
• Good working knowledge of booking/enrolment application of CRM solution
• Strong sense of responsibility, service, and customer-oriented, self-motivated character with good communication skills
• Able to work under pressure and as a team player
• Good command of written and spoken English and Chinese (proficient in  Mandarin is an advantage)
• Knowledge of business analytics and golf is an advantage

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